RETURNS & REFUNDS POLICY

**WE HAVE JUST RECENTLY CHANGED OUR REFUND AND RETURNS POLICY!**
(EFFECTIVE AS OF AUGUST 3rd 2017)
Any orders placed before August 3rd may not be returned!
RETURNS
Don't like it? No problem! THE NEUTRAL PIECE will now accept any returns from 10 days after the purchase date! All postage for returns is liable upon the customer itself to pay. For the returns address please contact tnporders@gmail.com.
*PLEASE NOTE* THE NEUTRAL PIECE has the right to void any returned items if they are ::
1. soiled in perfume or deodorant
2. been tampered with
3. missing original tags
4. past the 10 day return period
Your refund will be processed the day we have received the returned item and you will receive an e-mail. Please allow between 3-5 working days for the amount to show up into your bank account (not including weekend) due to bank delays.
EXCHANGES
Exchanges for an item can be made within 10 days of the purchase date! Exchanges can be made for a different size or another item of equal or lesser value! Please e-mail us for the exchanges address.
FAULTY ITEMS
   Please note that items that are damaged as a result from wear and tear will not be considered faulty.
     
If you receive a faulty good, please email theneutralpiece@gmail.com as soon as possible. Once the faulty item is returned, you will receive the same item (if still in stock) or an item of equal or lesser value.
Please note that it is the customers responsibility to get your item safely returned to us. Therefore, we recommend that you send your return via Royal Mail Recorded or Special Delivery to make sure it is returned to us safely and on time. Please keep hold of your proof of postage. You will not be refunded for returned shipping costs. THE NEUTRAL PIECE will not be responsible for any loss or damage for the parcel whilst in transit.

COLOURS
We made every effort possible to accurately display the colours of our products that appear on theneutralpiece.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
        
PLEASE EMAIL TNPORDERS@GMAIL.COM FOR ANY QUESTIONS!